FAQs

An initial physiotherapy visit will include history taking and evaluation of your injury  and surrounding joints that may affect your injury. This will involve approximately 60 minutes of one-on-one assessment, discussion of your goals and treatment plan, plus treatment time.

An initial massage therapy session will involve history taking and relevant evaluation, and typically is 60 minutes in duration.

Prior to your appointment you will receive an email with a quick intake form, that allows us to screen for medical conditions, previous injuries and surgeries that may affect this injury and its treatment.

Please note our building has stairs. If you have questions or concerns please give us a call for more details, 902 462 6492. 

Wear appropriate clothing to allow examination of the area requiring treatment. We can lend you shorts or an examination shirt (Johnny Shirt) if you need them. You are welcome to wear a mask, and at your request, our staff will wear one as well.

We are centrally located in Cole Harbour, beside the RCMP. Ample parking is located in the lot behind the building close to the accessible ramp to the main entrance. two massage therapy parking spots are located in front of the building by the lower entrance. 

We DIRECT BILL most insurance companies.

Private physiotherapy treatment is not covered under the provincial health plan in Nova Scotia (MSI). However, most private insurance companies cover private physiotherapy, massage therapy, osteopathy and dietician treatments. Please check with your health insurance provider (for instance, Medavie Blue Cross, Great West Life, SunLife, RWAM, etc.) regarding your coverage. We are able to direct bill most insurance companies.

Payment is required each session. Payment methods we are able to accept include credit card, debit, cash, cheque or electronic transfer. We provide you with a detailed receipt that includes your therapist’s registration number. You may then submit this receipt to your insurance company to be reimbursed for your visit.

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to regular appointments. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a $50 cancellation fee.

As part of our commitment to provide a safe environment for our patients, clients, health care practitioners, and employees, Cole Harbour Physiotherapy & Rehabilitaion has a scent free policy. Please refrain from wearing perfume, scented hairspray, cologne, scented deodorant, aftershave, or any other scented products when you come to our clinic. Scented products contain chemicals which can cause migraines, nausea, and even breathing problems for people with asthma, allergies, and environmental illness.

All patient information is kept private and secure. We will request your written consent to contact your Physician or insurance company if it is deemed necessary. If we do not have your consent, we will not discuss your injuries/condition with anyone.